Prepared without external legal counsel; approved by the operator. Review with an Indian lawyer when practical.

Refund Policy

Effective date: 2026-10-19

1. Rule

Passes are time-based digital services that start at payment (top-ups at first use). We give no refunds once a pass has started, except:
There is no cooling-off period, because the digital service starts immediately with your consent at checkout.

• (a) a duplicate or erroneous charge;
• (b) a payment debited where no pass was issued. We reconcile payments automatically; if we cannot fulfil it, we refund within 5 to 7 business days;
• (c) a pre-sale campaign that misses its target or is cancelled: full refund, paid automatically;
• (d) at our discretion.

2. How refunds work

We issue refunds from our admin system, to the original payment method through Razorpay, in the currency you paid. Write to support@endlesstokens.ai with your invoice number. Refunds reach you in 5 to 7 business days. We issue a credit note for each refund.

3. A refund ends the pass

Any refund, full or partial, ends the pass or top-up it paid for immediately.

4. Outage credits

If an outage or capacity failure affects you, we add time to your pass or top-up. Credits are added time, not cash, and are the sole remedy for unavailability.

5. Disputes and chargebacks

Your account is suspended while a payment dispute or chargeback is open. Please contact us first.

6. Contact

support@endlesstokens.ai

Source: docs/legal/ (pulled at build time). The portal copy at /legal replaces this page once the portal is live.